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Asus E500-PIB Guide de l'utilisateur Page 61

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57 • Schlage • Schlage Utility Soware User's Guide
Error CodesTroubleshooting
Error Codes
No. Error Solution
E100 Enter a valid password No password was entered. Enter the correct password.
E101 Incorrect password The password entered was incorrect. Enter the correct
password.
E102 Incorrect password entered three
times. Wait for 30 seconds before next
retry
An incorrect password was entered three times. Wait
thirty (30) seconds. Then enter the correct password.
E103 The old password is incorrect When attempting to change the password, the old
password entered was incorrect.
E104 Password field cannot be le blank When attempting to change the password, no
password was entered.
E105 Password must be at least 4 characters When attempting to change the password, the
password entered was too short.
E106 Passwords do not match When attempting to change the password, the second
password entered did not match the first password
entered.
E107 Old password and new password are
identical
When attempting to change the password, both
passwords are the same. The new password must be
different.
E200 No Device Connected The Options menu was tapped when no lock was
connected to the HHD. Connect the HHD to a device
and try again.
E201 This device is not connected A device name, other than the device to which the
HHD is currently connected, was selected and then the
Options menu item was tapped. Options can be viewed
only for the lock that is currently connected.
E202 Unrecognized device connected or
incompatible SUS version. Please
visit www.schlage.com/support to
download the latest SUS version and
try again
SUS is unable to recognize this device. The version of
SUS on the handheld is currently incompatible with
this device. Please visit www.schlage.com/support to
download the latest SUS version and try again.
E300 Collecting audit failed The HHD was disconnected from the lock before
audit collection was complete. The HHD must remain
connected to the lock until collection is complete.
E301 Synchronizing lock data failed The HHD was disconnected from the lock before
synchronization was complete. The HHD must remain
connected to the device until synchronization is
complete. OR
No valid programming credential was presented to
the lock. A valid programming credential must be
presented before the device can be programmed.
E302 Updating lock’s date and time failed The HHD was disconnected from the lock before date/
time update was complete. The HHD must remain
connected to the device until date/time update is
complete. OR
No valid programming credential was presented to
the lock. A valid programming credential must be
presented before the date/time can be updated.
E303 Your HHD is not authenticated to
perform this action. Couple HHD with
the device to authenticate
This message appears when the device is not coupled
with the HHD and an action requiring authentication
was performed (feature change, firmware update, lock
synchronization, etc.).
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